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I am sending this email to thank Garrett Industries for having such wonderful Outlets like Ackert Supplies of Norwich, Ontario, Canada, and for Garrett for having well made, and engineered Metal Detectors. The main reason I am sending this email is to thank  the phone line staff at Garrett, and Paul Ackert of Ackert Supplies for helping me out with a problem I encountered after purchasing the Garrett Sea Hunter Mark II. After receiving delivery of my new Garrett Sea Hunter from Ackert Supplies, I was excited to start using it and getting to a water spot I knew that was sure to have some great finds, also I was planning a trip to New Zealand this winter, and was going to take my newest detector along for some hunting "Down Under" so to speak. After carefully reading the instructions, watching the video supplied and some others found on the internet, I felt confident that I knew how to get started with the detector, I should at this time tell you that I have used a metal detector quite frequently in the past, a Search King SK, which back then was a great detector, and still surprises me with some unusual finds. Since then I have added the Garrett Ace 350, and the Garrett ProPointer to help with my searches, having recently retired, I have more time to pursue the hunting, and have done a few jewellery finds for people that have lost their personal possessions, gotten my wife interested, and have started a small business using the detectors. When I tried to set up the new Sea Hunter, I ran into a problem immediately, it seems I could not get the new detector to stop giving loud pulse tones, and they were constant no matter where I put the control knobs. I re-read the instructions, found other information on the net, and tried again to no solution, I then called Garrett Industries, and I spoke to a gentleman( I should, but I can't remember his name) and he walked me through some suggestions, and I let him listen over the phone what the detector was doing. He then told me to contact the dealer I purchased it from for some remedies, and his thought was that the coil was malfunctioning, but to speak to Ackert Supplies for direction. I contacted Ackert Supplies, and was immediately speaking to Paul the owner, and he concurred to what was just speculated to what the problem was, and put me at ease by saying "No problem, we'll get another one to you ASAP", I mentioned that it might be just the coil, and he told me rather than take a chance he would change out the whole unit. Imagine, a company that not only stands behind what they sell, but makes sure the customer is getting the service and usage of their purchase without jumping through hoops. I know that even new products have problems, and through no fault of the manufacture, but possibly the delivery of the detector, or some other unknown reason it may malfunction, but to have it done so quickly, and efficiently I feel confident in purchasing another Garrett Detector, and I will purchase it from Ackert Supplies, having first hand getting everything straightened out, and done with an ease that most dealers should strive for in their businesses.  So on behalf of myself, I would like to thank Garrett for their wonderful line of detectors and for having such great dealers like Paul Ackert and his store Ackert Supplies in Norwich Ontario and a great ending for a very happy customer. Thank-you. Danniel Behun, Barrie, Ontario, Canada.



I would like to thank Ackert and their staff . very fast and very easy to deal with I will be Buying from them again.

June 8 2012

James O'Connor


 (3) Hello again, received my euro ace yesterday.  Have to say I am very pleased with the service I have received from you guys.  We have two other younger detectorists in the family and will be upgrading for them soon.  Your site will be first on our shopping list.  Have to decide what machine the 7 year old gets though, his birthday is coming soon, hoping for a sale on some junior machines.  So once again thanks for the excellent service, will be back soon.

Eric P.

March12 2013


Another happy B.C Customer

I want to say thank you very much for your service. Very happy with my new EuroAce. Very fast delivery. I look forward to buy another one soon for my wife. I recommended others to check your site. Again thank you !!

Rob B.

March 25 2013

(5)11:30 Monday morning....It's here! Thanx Paul good sevice! Will see you again!

....Dan in Waterford Ontario

April 08 2013



Dear Paul,


I wanted to thank you for your outstanding service! You were quick to reply to my email, quick to answer all my questions and got my Fisher delivered to me in the week while visiting back home in Canada. Too often these days the only thing that counts for allot of sellers is the sale and not the customer service. You get 5 stars from me in customer service!

I know my Fisher CZ21 will get me great finds here in Europe as did my CZ20!

Wish you all the best!

Thank you!!

Ralph (April 12 2013)



Hi Paul
You are a man of his word.
So glad I found the Canada alternative to dealing with other unknowns!
Thanks for the caring chats of assurance also.
All good PR for you, a very nice professional.
We will chat again.
Kind regards
London Ontario

I found Ackert Supplies with a google search while searching for best deal on a Garrett Ace 250 Metal Detecter.
I emailed and made contact to make sure the detecter was shipped in Canada from Canada to avoid any border charge.
Finding out it was to be shipped from Ontario i ordered 2.  One for my son and one for me. he got his in 3 days and i got
mine in 4 days as I live in New Brunswick and he in Ontario.  We both have had much fun.  texting back and forth when we
find some thing.  I have found relicks and coins so far. Same with him.  I can hardly wait till the mountains streams where i live to get lower.  I hope to find a nuggett or two..  Thanks paul for the free shipping (was delivered right to our doors. ) and thanks
for all the fun and exercise i gotten from the Ace 250.  I am retired and needed the exercise and fun.  Mark.. NB Canada
May 2 2013

It's very hard in this day and age to find a company with such high regards for their customers. 2 years ago I was looking for a new metal detector and stumbled on Ackert Supplies it only took 3 days to get to me, so when I was looking at a sluice box there was only one site to go to and once again 3 days and it was here. This keene sluice will be a great addition to my treasure hunting and a big big big thankyou to Paul Ackert for being a great owner and being a stand up company highly recommend.
Thank you so much Paul for the quick responce and even faster shipping of our new Teknetics G2 Metal Detector.We will be back again.Thank you again.
June 2014
Jen in Alberta
I would like to say Paul at Ackert Supplies was awesome to deal with. Along with his great pricing and product information the items came quickly and well packed and just as described. Will be dealing with Ackert Supplies for future purchases for sure!
Tim from Timmins, Ontario
Hi Paul, once again I have to thank you for the wonderful service I have received from you at Ackert supplies. As you know I have ordered many different items from you, and once again you delivered on your word. To anyone looking here to purchase Metal detecting gear make this your one stop, Paul is the man to deal with in Canada. best wishes my friend.
Eric from Newfoundland Canada

Hi Paul: So often delivery date promises made are one or two weeks late, not Ackert Supplies. I rec'd my Pro-Pointer AT this week exactly on time. Keeping me advised of Garrett's shipping schedule then Ackert's was great. Highest recdommendation.

April 26 2015

Patrick in Waterloo Ontario



Hi Paul;


Thanks for the great service and price. Received in good shape, easy to put together and operates fine. Was wondering for future reference, what is your preferred detector? This one (Garrett AT Pro) is definitely the best I've had so far.


March 29 2016


I received my order on Thurs. Mar. 24, 2016. I just wanted to thank you for your quick response to keep me updated.  I will definitely recommend Ackert Supplies to others.



March 30 2016



Awesome! Looking forward to mu new Garrett AT Pro International. I've found this hobby is tough to find places to buy from but you've routinely been the best priced!


March 31 2016





I ordered The Garrett AT Pro International  Combo  from https://www.ackertsupplies.on.ca/  on Tuesday and received it  on Thursday!

What a fast delivery to Quebec Canada!

They also did their best to get me the best price possible!

What a great service and fast delivery!

I would not hesitate to recommend them to my friends and more...  :)


 April 07 2016
A big thank you to Paul Ackert for continually providing great service. I shopped for the XP Deus at a competing vendor but Paul matched their price without hesitation.. will definitely purchase from Paul again.
May 25 2018
Thanks Paul for the fast great service.I'll be back.
July 8 2018
Bill from Burlington Ontario




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